Refund 

Refund Policy

Refund Policy

Effective Date: December 2025

This Refund Policy explains how Limoxl Inc. Limousine Services (“we”, “our”, “us”) handles cancellations, refunds, and service-related charges when you make reservations or use our transportation services. By using this website, you agree to the terms of this Refund Policy.

1. Refund Eligibility

Refunds are issued based on the timing of cancellation and service conditions. Eligibility may include:

  • Advance cancellations: Bookings canceled within the allowed time frame may qualify for a full refund.
  • Late cancellations: Bookings canceled outside the allowed time frame may not be eligible for refunds.
  • No-shows: Failure to appear at the scheduled pickup time will result in a non-refundable charge.
  • Service issues: Refunds may be considered in cases of verified service failure.
  • Processing fees: Certain payment processing fees may be non-refundable.

2. How Refunds Are Processed

Approved refunds are processed using the original payment method. Processing details:

  • Refunds are initiated after verification and approval.
  • Processing time may vary depending on your bank or payment provider.
  • Partial refunds may apply depending on the service conditions.
  • Refund confirmations will be sent via email.
  • Delays caused by third-party processors are not under our control.
  • All refund requests must be submitted through our official contact channels.

3. Online Reservations

All reservations submitted online are not final until reviewed and confirmed by an Limoxl Inc. Limousine Services representative. Refund eligibility applies only after booking confirmation and is subject to the cancellation terms outlined below.

4. Cancellation Policy

  • Cancellations 24 hours before pickup: Eligible for a full refund.
  • Cancellations within 24 hours of pickup: Non-refundable.
  • Same-day cancellations: Non-refundable with no exceptions.
  • Special event reservations may have different refund terms, communicated at booking time.

5. Airport Pickups

Domestic Flights

  • 30-minute grace period begins when the flight lands.
  • After 30 minutes, waiting time charges apply and are non-refundable.

International Flights

  • 60-minute grace period begins when the flight lands.
  • After 60 minutes, waiting time charges apply and are non-refundable.
  • Drivers may wait at customs for up to 75 minutes unless otherwise instructed.
  • If no contact is made within the wait window, the booking is treated as a no-show and is non-refundable.

6. Non-Airport Pickups

A 15-minute grace period is provided. After that, waiting time charges apply and are non-refundable.

7. Cleaning & Damage Fees

  • Cleaning fee: Charges for cleaning services are non-refundable.
  • Vehicle damage: Any damage charges applied are non-refundable and must be paid by the responsible party.

8. Pricing & Charges

All pricing, fees, and charges are clearly communicated at the time of booking.

  • Final charges may include waiting time, tolls, or additional services.
  • All additional charges are non-refundable once the service has been delivered.
  • Disputes must be reported within a reasonable time after service completion.

By completing a booking, you agree to the applicable charges and refund conditions.

9. How We Handle Disputes

We do not issue automatic refunds for disputes. Each case is reviewed individually:

  • Refund requests must include booking details and reason.
  • We may request additional information to verify claims.
  • Decisions are made based on service records and policy terms.
  • Fraudulent claims may result in denial of refund and account restrictions.

10. Service Interruptions

In the event of service interruptions:

  • Refunds may be issued if the service cannot be provided due to our fault.
  • No refunds will be issued for delays caused by traffic, weather, or external factors beyond our control.
  • Alternative arrangements may be offered instead of refunds where applicable.

11. Data Retention

We retain transaction and refund records for:

  • Processing refunds
  • Maintaining financial records
  • Legal and regulatory compliance
  • Resolving disputes

12. Your Rights

Depending on your location, you may have the right to:

  • Request refund status updates.
  • Dispute charges in accordance with this policy.
  • Request clarification of charges and fees.
  • Contact us for resolution of billing concerns.

To exercise these rights, please contact us using the details below.

13. Children’s Policy

Bookings made for minors must be authorized by a responsible adult. Refund requests must be submitted by the account holder or authorized individual.

14. Third-Party Services

Payments processed through third-party providers are subject to their refund policies as well. We are not responsible for delays or additional charges imposed by third-party payment systems.

15. Changes to This Refund Policy

We may update this Refund Policy periodically. Updated versions will be posted on this page with a revised effective date.